CLAIM FAQ

WHAT INFORMATION DO I NEED TO REPORT MY CLAIM?

It depends on the type of claim you are reporting. Generally we need to know:

Your contact information (address, phone, e-mail, etc.)
Your policy number (if you are a QEO policyholder)
The name and contact information for any other parties involved
The make, model, license plate and VIN #’s of any vehicles involved in an accident
The date the loss occurred
A description of the loss and loss location
A description of any injuries sustained by any party

The fastest method to report your claim is to call us. When you do, the QEO claims representative can take down all of this information for you and answer any additional questions you might have about the claims process.

WHAT IF I DON’T HAVE ALL OF THE INFORMATION YOU ARE ASKING FOR?

Don’t worry about it. Just call us as soon as possible to get your claim reported. Your claim will then be assigned to a QEO Claims Representative who will contact you and any other parties to get the additional information they need. The main thing is that you report your claim promptly so we can start working on your behalf.

I WAS INVOLVED IN AN ACCIDENT WITH ANOTHER PARTY, BUT IT WASN’T MY FAULT. SHOULD I REPORT THE CLAIM?

Yes. Comparative fault laws vary from state to state, and many states allow a claimant to collect some portion of their damages from another party even if they were only partly responsible for contributing to the accident. It is always best to promptly report any accident in which you are involved with another party, and let your QEO Claims Representative thoroughly investigate the facts.

I WAS INVOLVED IN AN ACCIDENT WITH ANOTHER PARTY, BUT THE DAMAGE WAS VERY MINOR AND THEY SAID THEY WEREN’T HURT. DO I STILL NEED TO REPORT THE CLAIM?

Yes. There are many times when an insured fails to report a claim thinking the damages were minor and no one was injured, only to find out later that the party they hit obtained an attorney to represent them for their bodily injuries. Always promptly report any accident in which you are involved with another party. The best way we can work to protect you and keep your loss ratio down is by getting prompt notice from you of any accidents you are involved in.

I’VE REPORTED MY CLAIM, WHAT ARE THE NEXT STEPS?

Once you have reported your claim to QEO, it will be immediately assigned to a QEO Claims Representative who will contact you that same day to begin their investigation. Since each claim is different, the amount of investigation and documentation that may be needed in order to conclude the claim will vary. Your QEO Claims Representative will thoroughly explain the claims process to you, the expected timeframes, and answer any further questions you might have.

I’VE JUST HAD AN ACCIDENT. WHAT SHOULD I DO?

In the event of an accident:

First check everyone for injuries.
Call 9-1-1 to report any injuries as well as notifying the police if the accident involves another person, vehicle or property damage. Even though the police may not always dispatch an officer to the scene, it is important to notify the department of potential safety and traffic issues.
Follow 9-1-1 operator’s instructions.
Activate hazard lights. Stay at the scene in a safe place to collect information and do not discuss the specifics of the accident with anyone except the authorities.
Contact QEO at your first opportunity at 844.736.0009.
Collect accident information
1. Photo/Video/Audio Examples:
  - Accident Scene – Vehicle positions, location identifiers (intersection, street name, address, exit or mile marker), road conditions, debris, skid marks
  - Damage to the other vehicles or property
  - Other party identification – license plate, insurance card, driver’s license
  - Witness information
  - Any other relevant accident related feature
2. Written Documentation Examples:
  - Name, phone numbers, residential zip code and e-mail addresses of all occupants of the vehicles involved.
  - Name, phone numbers, residential zip code and e-mail addresses of all potential witnesses.
  - Location of accident (intersection, street address, exit or mile marker)
  - Other vehicle driver’s insurance company name and policy number
  - Diagram of the accident scene
  - Any other relevant accident related item

Remember it is always in your best interest to act in a civil manner and utilize respectful judgment when exchanging accident information with other parties involved in an accident.